![]() With Khoros’ consistent uptime and ScreenSteps need to charge for public sites, we need to make our public ScreenSteps sites private. (We do have hopes to expand embedding beyond Canvas in the future.) ScreenSteps was also kind enough to never charge us for these extra public sites. Both platforms also did not allow embedding of guides Khoros will allow embedding within Canvas. In the Zendesk and Jive days we kept backups of our documentation public using ScreenSteps “sites” because Zendesk and Jive were not as reliable as Khoros is now. It has been the one constant as we’ve changed Community platforms 3 different times (Zendesk > Jive > Khoros). ScreenSteps is the software we have used to author and manage our documentation since 2011. Under 'Content Blocks,' drag the layout you want to your page. The old URLs point to a public ScreenSteps site. On your computer, go to a site in new Google Sites. ScreenSteps also has a great knowledge base with courses, help articles, videos, and detailed documentation to help you get the most out of our product. Please reach out to us if you need assistance. If you use an old '' url to link to an individual guide you will want to find the appropriate link here, in the Community. We plan to put redirects in place for sites, but not for individual guides. Put a system in place that allows you and your team to stay organized and proactive with your. We’ve provided a list of URLs below to aid in your link checks. Policies, procedures, and processes are changing all the time. You may be impacted if you linked to or embedded guides directly from the ScreenSteps site into courses or on resource web pages in the years we used Zendesk, or in the earlier years of using Jive (roughly pre 2017). Now, it is time to put the pieces together, test your resources, and launch. To get things set up and ready for your customers there are four things you need to consider: 1. These sites also do not appear in search engine results. ScreenSteps is a knowledge base software and employee enablement system. ScreenSteps can be a fantastic tool for decreasing customer support requests, improving user adoption and generally keeping your support team organized and efficient. ![]() Traffic to the ScreenSteps public sites continues to decrease monthly and is now a fraction of a percent of the monthly traffic to the Community. Most users access guides through the Community and will not notice a difference at all. On Monday Augold guide URLs containing ‘’ will be taken offline. Tl dr: All guides will remain accessible via the Community but we need to close down a really old secondary guides site. Make sure to add users to your site under Permissions (otherwise, no one will be able to see your piece of art).
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